Conditions d’utilisation

LUMAYA SHOPS – TERMS OF SERVICE

Last Updated: June 2026

Welcome to LUMAYA SHOPS. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and all related content provided through our online store.

By visiting our website and/or purchasing from LUMAYA SHOPS, you agree to be legally bound by these Terms of Service, our Privacy Policy, Return Policy, and any additional policies referenced herein.

If you do not agree with these Terms, please do not access or use our website.

1. COMPANY INFORMATION

This website is operated by LUMAYA SHOPS.

Throughout the site, the terms:

“we”
“us”
“our”

refer to LUMAYA SHOPS.

Customer Support Email:
lumayashops@outlook.com

Our store may be hosted on third-party e-commerce platforms including Shopify Inc., which provides the online infrastructure enabling us to sell products and services to you.

2. ELIGIBILITY & ACCEPTANCE

By using this website, you confirm that:

• You are at least the age of majority in your country or state of residence
• You are legally capable of entering into binding agreements
• Any information you provide is accurate and complete
• You will use the website only in accordance with applicable laws

If you are using this website on behalf of another person or organization, you confirm that you have authority to bind them to these Terms.

3. ONLINE STORE TERMS

You agree not to:

• Use our products or services for unlawful purposes
• Violate any applicable laws or regulations
• Infringe intellectual property rights
• Distribute viruses, malware, or malicious code
• Attempt unauthorized access to systems
• Engage in fraudulent activity
• Abuse, harass, threaten, or impersonate others
• Interfere with website security or functionality

Violation may result in:

• Order cancellation
• Account suspension
• Permanent restriction
• Legal action

4. PRODUCT INFORMATION & AVAILABILITY

We strive to ensure accuracy of product information, but:

• Colors may vary by device
• Images are for illustration purposes
• Availability may change without notice
• Products may be discontinued at any time

We do not guarantee all content is error-free or current.

5. PRICING & ORDER ACCEPTANCE

We reserve the right to:

• Change prices without notice
• Refuse or cancel orders
• Limit quantities
• Reject fraudulent transactions
• Cancel orders due to errors

Refunds will be issued if payment has been processed.

6. BILLING & ACCOUNT INFORMATION

You agree to provide:

• Accurate billing and shipping information
• Valid payment details
• Updated contact information

We may cancel orders if information is inaccurate or suspicious.

7. SHIPPING & DELIVERY

Shipping times are estimates only.

We are not responsible for delays caused by:

• Customs
• Carrier issues
• Weather
• Incorrect address
• Import procedures

Customers are responsible for:

• Customs duties
• Import taxes
• Local fees

Risk transfers upon delivery confirmation.

8. RETURNS & EXCHANGES

Returns are governed by our Return Policy.

By purchasing, you agree to:

• Return eligibility rules
• Refund conditions
• Final sale restrictions
• Processing times

Certain customized or hygiene items may not be eligible.

9. INTELLECTUAL PROPERTY

All content including:

• Logos
• Branding
• Images
• Videos
• Product designs
• Text
• Website layout

belongs to LUMAYA SHOPS or its licensors and is protected by law.

10. USER CONTENT

By submitting content, you grant us a worldwide license to use it for marketing and business purposes.

You confirm:

• You own the content
• It does not violate laws or rights
• It is not offensive or unlawful

We may remove content at our discretion.

11. THIRD-PARTY SERVICES

We are not responsible for third-party websites or services linked from our store.

12. OPTIONAL TOOLS

Third-party tools are provided “as is” without warranties.

13. DISCLAIMER OF WARRANTIES

Services are provided:

“AS IS” and “AS AVAILABLE”

We do not guarantee:

• Error-free operation
• Continuous availability
• Accuracy of content

14. LIMITATION OF LIABILITY

We are not liable for:

• Indirect damages
• Lost profits
• Shipping delays
• Data loss

Liability is limited to the amount paid for the product.

15. INDEMNIFICATION

You agree to hold harmless LUMAYA SHOPS from claims arising from your misuse of the website or violation of these Terms.

16. PRIVACY

Your use of this website is governed by our Privacy Policy.

17. TERMINATION

We may suspend or terminate access at any time for violations of these Terms.

18. GOVERNING LAW

These Terms are governed by the laws of the United Kingdom.

19. CHANGES TO TERMS

We may update these Terms at any time. Continued use means acceptance.

20. CONTACT INFORMATION

LUMAYA SHOPS
Email: lumayashops@outlook.com

Thank you for choosing LUMAYA SHOPS.