Shipping policy

LUMAYA SHOPS – SHIPPING POLICY

Last Updated: June 2026

At LUMAYA SHOPS, we understand how important fast, reliable, and secure delivery is. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking procedures, and customer responsibilities.

By placing an order with LUMAYA SHOPS, you agree to the terms outlined below.

ORDER PROCESSING

All orders are carefully reviewed, packed, and prepared before shipment.

Processing Time:
3–5 business days
(excluding weekends, public holidays, and peak sales periods)

Please note:

• Processing time is separate from shipping time
• Orders placed during launches, promotions, or holidays may require additional handling time
• Customized or personalized items may require extended processing

We aim to dispatch all orders as quickly as possible while maintaining quality control standards.

SHIPPING ORIGIN

LUMAYA SHOPS is a UK-registered business.

Depending on product availability, inventory levels, and logistics efficiency, orders may be shipped from:

• Our UK fulfilment facility
• International fulfilment partners
• Overseas warehouses

This allows us to:

• Improve delivery efficiency
• Maintain product availability
• Reduce shipping delays during high-demand periods

Regardless of dispatch location, all orders are subject to the same quality and service standards.

ESTIMATED DELIVERY TIMES

United Kingdom: 5–10 business days
United States: 7–14 business days
Europe: 7–14 business days
International Orders: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

• Customs inspections
• Carrier delays
• Severe weather
• Public holidays
• High-volume seasons
• International transport disruptions

LUMAYA SHOPS is not liable for delays outside of our control.

TRACKING INFORMATION

All orders include a tracking number.

Once your order has been shipped:

• You will receive a shipping confirmation email
• Tracking information will be provided automatically
• Tracking updates may take 24–72 hours to appear after dispatch

Please allow time for carrier systems to update.

CUSTOMS, DUTIES & IMPORT TAXES

International customers may be responsible for:

• Import duties
• Customs fees
• VAT or local taxes
• Clearance charges

These charges are determined by local customs authorities and are the responsibility of the customer.

LUMAYA SHOPS is not responsible for:

• Customs delays
• Import restrictions
• Additional customs-related charges

Failure to pay customs fees may result in:

• Delivery refusal
• Returned parcels
• Destroyed shipments
• Non-refundable orders

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

If an incorrect address is submitted:

• We may not be able to modify the order after processing
• Delayed or lost shipments caused by incorrect information are the customer’s responsibility
• Additional reshipping fees may apply

Please review all shipping details carefully before placing your order.

LOST, STOLEN OR MISSING PARCELS

If your tracking status shows “Delivered” but you have not received your package, please contact us within 7 days of the delivery date.

Email: lumayashops@outlook.com

We will:

• Assist in investigating with the shipping carrier
• Help locate the parcel where possible
• Work toward a reasonable resolution

However, LUMAYA SHOPS cannot guarantee refunds or replacements for parcels confirmed as delivered by the carrier.

We recommend:

• Checking with neighbors or building management
• Verifying your shipping address
• Contacting your local delivery office

FAILED DELIVERY & RETURNED PACKAGES

Packages returned due to:

• Incorrect address
• Failure to collect
• Refused delivery
• Unpaid customs fees

may be subject to:

• Return shipping fees
• Reshipping charges
• Partial refunds

Original shipping costs are non-refundable.

SHIPPING RESTRICTIONS

We reserve the right to:

• Refuse shipment to certain regions or countries
• Limit shipping methods
• Cancel orders affected by shipping restrictions or regulatory requirements

DELIVERY DISCLAIMER

While we work with trusted carriers, LUMAYA SHOPS cannot guarantee exact delivery dates.

We are not responsible for delays caused by:

• Customs
• Courier disruptions
• Natural disasters
• Political events
• Carrier operational issues
• High shipping volumes

All delivery estimates are provided in good faith and are subject to change.

CONTACT US

For shipping questions or order support:

LUMAYA SHOPS
Customer Support Email: lumayashops@outlook.com

Thank you for shopping with LUMAYA SHOPS.